Refund policy

Last updated: 13 October 2026

Cancellations and change-of-mind returns

We do not accept cancellations or returns for a change of mind, including dissatisfaction with the surprise itself. Surprise Gift contains artwork, stationery, accessories, or a mix of these; the exact items are kept a surprise before purchase. This policy does not limit your rights or remedies under applicable consumer law.

Damaged, defective, missing or misdescribed orders

If your order is damaged, defective, missing, not as described, or otherwise eligible for a remedy under applicable law, including delivery failure or qualifying delay, contact toosid@toosid.com with your order number and a description of the issue. Photos can help us investigate physical damage; an unboxing video is not required to report a problem.

Where a return, replacement or refund is due, we will provide the appropriate remedy. Approved refunds will be processed within a reasonable period and any time limit required by applicable law. The time taken for a refund to appear in your account depends on the payment provider and your bank.

Arranging a return

Please contact us before sending an item. We will provide return instructions for eligible issues, including the arrangements for return shipping. Where the issue is our responsibility, necessary return shipping will be arranged at our cost.

TOOSID
102, 10th Floor, Erlyn
Chimbai, Bandra West
Mumbai, Maharashtra 400050
India

Seller and support

TOOSID
E-106, Sector 50
Noida, Uttar Pradesh 201301
India

Email: toosid@toosid.com